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United Way 2-1-1

What is 2-1-1?

Every hour of every day, someone in Illinois needs help locating and connecting with essential community services. On February 11, 2009, United Way 2-1-1 made its debut in Central Illinois to help residents find fast, free, and confidential help for health and human services by simply dialing 2-1-1. You can also contact us via text at TXT211.  

United Way 2-1-1 is for times of crisis and everyday needs. 2-1-1 call specialists are available 24/7 to help callers find such services as mortgage, rent and utility assistance, food, emergency shelter, health care, counseling, support groups, etc., that are available right in their communities.

What if I have problems dialing 2-1-1?

Callers from businesses and organizations with standard land-based phone systems should be able to pick up the phone and dial 2-1-1 with no problem. Most cell phones will also work, but it can depend on the type of cell phone. If you cannot get through by dialing 2-1-1, we have an alternate number that will always ring through 888-865-9903. You can also contact us via text at TXT211.  

Access the United Way 2-1-1 database of social services here.


See below to confirm which parts of Illinois we provide service to as well as the phone numbers for other 211 providers serving other parts of the state:

2-1-1 Coverage in Illinois


   PATH - Current Coverage (888-865-9903)
   PATH - In planning process
   Lake County (855-677-5253) 
   Metropolitan Chicago (Text: 773-362-4401)
   DuPage County (630-407-6621)
   Heart of Illinois (309-999-4029)
   Greater St. Louis (800-427-4626) 
   PATH Potential Implementation 

If you are a service provider and would like to update details about your agency's entry or submit a new entry for inclusion in the database that serves the 211 Call Center, click here


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