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Careers

Thank you for considering PATH Inc. as the next step in your career! At PATH Inc., we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and the communities we serve. PATH Inc. is proud to be an equal opportunity workplace and is an affirmative action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs, without regard to race, sex or gender identity, mental or physical disability, religion, age, national origin or ethnicity, sexual orientation, marital status, HIV status, veteran status, or parental (or pregnancy) status.

Current job openings:

Resource Database Curator / Community Navigator:

This is a blended position, combining a Resource Database Curator and a Community Navigator. The staff will be trained initially in Resource Database Curating and then be trained as a Community Navigator to handle calls from the 211 Call Center. This position may matriculate between the two positions as needed by Management. After training and probation, the position has the ability to remote work.

Resource Database Curator – Responsible for identifying, adding, and maintaining community resource content that is placed in a database for use by call center staff. While much of this position works within a database environment, Resource Database Curators may also interact with government, human service, or business entity staff to obtain and understand available resources in various communities. Duties include but are not limited to:

  • Conduct formal annual and interim updates to the resource database as directed by the Resource Database Services Manager.
  • As directed by the Resource Database Services Manager, contact community resources and partners/stakeholders to identify local resources to input into the database.
  • Add new service entities into the database as located or provided by the Manager.
  • Make changes in the database as they are located, reported by an entity or partners/stakeholders, and/or provided by the Manager.

Community Navigator – The 211 Call Center is an information and referral system for health and human services and other social assistance programs. Duties include:

  • Provide information and referrals as requested by callers.
  • Document calls in software system.
  • Maintain accessibility during specified scheduled hours.
  • Will provide technical assistance and answer questions as needed from volunteer Community Navigators.

Required Position Skills: Experience with Microsoft Word, and Excel. Excellent communication skills, strong attention to detail, strong writing skills, ability to work both independently and as a team, friendly, helpful, and empathetic. Experience working in databases and/or a call center environment helpful but not required.

HOURS - Four (4) days per week (Monday - Friday), 9am-2pm

PAY - $15 Per Hour, 20 Hours Per Week.
Education and Requirements:

Bachelor’s degree preferred in human services related field (Social Work, Psychology, Sociology, Human Services, Counseling, etc.) or similar helping field (Nursing, Teaching, etc.).

High school degree or equivalent required.

Bilingual in English and Spanish preferred.

Job Type: Part-time

Pay: $15.00 per hour

COVID-19 considerations:
PATH Inc. follows all CDC guideline for the safety of our staff and clients. All staff are required to be vaccinated and wear masks as appropriate.

Application Question(s):

  • How many years experience do you have with Microsoft Word, and Excel?

Education:

  • High school or equivalent (Required)

Experience:

  • Database administration: 1 year (Preferred)
  • Call center: 1 year (Preferred)

Work Location: Bloomington, IL

If interested, please email your resume and contact information to Kevin Richardson, Director of Call Center Operations, at This email address is being protected from spambots. You need JavaScript enabled to view it., and he will forward to the appropriate staff who will contact you.

 

988 Call Center Clinical Quality Improvement/Assurance (QI/QA) Supervisor:

This is a management leadership position in the 988 Call Center. The 988 Call Center is a mental health crisis line intended to:

  • De-escalate crisis situations.
  • Relieve the immediate distress of individuals experiencing a crisis situation.· Reduce the risk of individuals in a crisis situation doing harm to themselves or others.
  • Promote timely access to appropriate services for those who require ongoing mental health or co-occurring mental health and substance use services.
  • Provide mental health information and/or referrals as requested.· Resolve at least 80% of all calls without further intervention.The 988 Call Center Clinical Quality Assurance (QA) Supervisors will:
  • Provide live Clinical Quality Assurance reviews of staff as they handle mental health calls, texts, and chats.
  • Provide clinical support to staff as they handle deeply difficult mental health calls.
  • Coordinate with Managers and Trainers to identify staff needs and remediation of skills.
  • Provide Quality Assurance reviews of calls, texts, and chats in coordination with Clinical QA Managers.
  • Act as back-up for other Clinical Quality Assurance Supervisor as needed for PTO or sick leave.
  • Assist the Assistant Director of 988 Operations in running reports or other required information.
  • Provide emergency on-call after-hour assistance as needed.

Schedule: The 988 Call Center is a 24/7/365 Operation. We offer a true 5 day workweek and one on-call shift per month. Shifts available (day, evening, grave yard).

Education and Requirements:

  • Master’s degree in a clinical field of study (Social Work, Psychology, Counseling, etc.).
  • Maintain clinical therapeutic license (LCSW, LCPC, LMFT, LPC, etc.).
  • Previous experience in crisis response, substance use disorders, juvenile justice, advocacy, mental/behavioral health, psychiatric nursing, or equivalent preferred.
  • Those applicants with crisis response or similar experience may waive training and exams; however they will be required to review the materials to understand the training staff will be receiving. Those with no previous experience in crisis response or similar experience will be required to complete PATH Inc.’s AAS/Lifeline 50 hours of Crisis Intervention/Suicide Prevention training and pass all related exams with a 90% or better proficiency.

Salary: $60,000.00

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

  • Health insurance
  • Paid time off

Schedule:

  • 12 hour shift

COVID-19 considerations:
PATH Inc. follows all CDC guidelines. All staff are required to be vaccinated. Social distancing and masks are required. Proof of vaccine will be required prior to employment and falsification of vaccine information will result in termination.

Work Location: Bloomington, IL

If interested, please email your resume and contact information to Kevin Richardson, Director of Call Center Operations, at This email address is being protected from spambots. You need JavaScript enabled to view it., and he will forward to the appropriate staff who will contact you.

 

988 Call Center Mental Health/Crisis Intervention Specialist


The 988 Call Center is a mental health crisis line intended to:

  • De-escalate crisis situations.
  • Relieve the immediate distress of individuals experiencing a crisis situation.
  • Reduce the risk of individuals in a crisis situation doing harm to themselves or others.
  • Promote timely access to appropriate services for those who require ongoing mental health or co-occurring mental health and substance use services.
  • Provide mental health information and/or referrals as requested.
  • Resolve at least 80% of all calls without further intervention.

The 988 Call Center Specialists will:

  • Provide mental health information and referrals as requested using the database system.
  • Work collaboratively with individuals in crisis and respect their right to be involved in their care and other related decisions. As with all other behavioral health services, individuals in crisis should also be given the opportunity to consent for services unless they are a safety risk to themselves or others.
  • Develop and implement crisis related safety plans.
  • Request and connect local mental health center crisis team for intervention assistance as needed.
  • If imminent risk to the individual or others, the 988 Call Center Specialist may engage local Crisis Intervention Teams or 911 to assist in response.
  • Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.

Education and Requirements:

  • Bachelor degree in human services related field (Social Work, Psychology, Sociology, Human Services, Counseling, etc.) or a health related field (Psychiatric Nursing, etc.).
  • Previous experience in crisis response, substance use, juvenile justice, advocacy, mental/behavioral health, psychiatric nursing, or equivalent preferred.
  • Lived experience with mental health system is helpful.
  • Call Center experience is helpful, but not required.
  • Will require completion of PATH Inc.'s AAS/LifeLine 50 hours of Crisis Intervention/Suicide Prevention training and pass all related exams with an 90% or better proficiency.
  • Receive and Maintain Certification for Crisis Worker Certification from AAS within one (1) year after being eligible. Failure to receive Certification may lead to termination of employment.

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend availability

COVID-19 considerations:
PATH Inc. follows all CDC guidelines. All staff are required to be vaccinated. Social distancing and masks are required. Proof of vaccine will be required prior to employment and falsification of vaccine information will result in termination.

Application Question(s):

  • If you are living outside of the State of Illinois, are you willing to relocate to Bloomington, Illinois at your own cost?

Education:

  • Bachelor's (Required)

Experience:

  • Crisis intervention: 1 year (Preferred)
  • De-escalation: 1 year (Preferred)

Language:

  • any other languages (Preferred)

License/Certification:

  • Driver's License (Preferred)

Work Location: Bloomington, IL

If interested, please email your resume and contact information to our 988 call center program managers at This email address is being protected from spambots. You need JavaScript enabled to view it., and he will forward to the appropriate staff who will contact you.

 

988 Call Center Crisis Support Specialist (CRSS)

Job Summary: The 988 Call Center is a mental health crisis line intended to:

  • De-escalate crisis situations.
  • Relieve the immediate distress of individuals experiencing a crisis situation.
  • Reduce the risk of individuals in a crisis situation doing harm to themselves or others.
  • Promote timely access to appropriate services for those who require ongoing mental health or co-occurring mental health and substance use services.
  • Provide mental health information and/or referrals as requested.
  • Resolve at least 80% of all calls without further intervention.

The 988 Call Center Crisis Support Specialist (CRSS) will:

  • Provide mental health information and referrals as requested using the database system.
  • Work collaboratively with individuals in crisis and respect their right to be involved in their care and other related decisions. As with all other behavioral health services, individuals in crisis should also be given the opportunity to consent for services unless they are a safety risk to themselves or others.
  • Develop and implement crisis related safety plans.
  • Request and connect local mental health center crisis team for intervention assistance as needed.
  • If imminent risk to the individual or others, the 988 Call Center Specialist may engage Crisis Response teams or 911 to assist in response.
  • Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.

Education and Requirements:

  • High School Diploma/GED or Higher Education.
  • Lived experience as a consumer of mental health. Related professional experience working in human service program and with people of diverse backgrounds. Ability to recognize trauma symptoms and support healing and recovery. Knowledge of childhood trauma and/or experience working with those who have been exposed to trauma. Excellent oral and written communication skills. Strong negotiation and mediation skills.
  • Completion of PATH’s AAS/LifeLine 50 hours of Crisis Intervention/Suicide Prevention training and pass all related exams with an 90% or better proficiency.
  • Prefer CRSS certification. Must obtain CRSS certification within one year of employment. Meet Department of Mental Health requirements for a Mental Health Professional or, at a minimum, the requirement for a Rehabilitation Support Specialist.
  • Receive and maintain AAS Crisis Worker Certification within one (1) year after being eligible. Failure to receive Certification may lead to termination of employment..
  • Call Center experience is helpful.

Salary: $40,000.00

Job Types: Full-time, Part-time

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Night shift
  • Overtime
  • Weekend availability

COVID-19 considerations:
PATH Inc. follows all CDC guidance. Vaccinations and proof of vax are required. Masks are required.

Education:

  • High school or equivalent (Preferred)

Language:

  • any other languages (Preferred)

License/Certification:

  • Driver's License (Preferred)

Work Location: Bloomington, IL

If interested, please email your resume and contact information to This email address is being protected from spambots. You need JavaScript enabled to view it., and he will forward to the appropriate staff who will contact you.

 

If you would like to be involved with PATH in a different capacity, learn more about becoming a volunteer!